Is anyone else getting books back with warped inner wells? 22 22

[CGC Mike]

On 7/25/2024 at 1:10 PM, PhantomEwan said:

July 11 was the most recent message I sent that hasn’t been read/responded to.

Label errors can be sent in by anyone as a mechanical error (label defect)  Fill out a submission form by selecting the mechanical error option (label defect)  After you have finished, a prepaid shipping label will be sent to you through our website.  (Not by e-mail)  We will fix the error, and send back the books to you at our expense.  

[CGC Mike]

On 7/25/2024 at 11:00 AM, PhantomEwan said:

I would go with the other options.  I started a thread for an error on two labels in the ask CGC section and they pulled my topic and Kailee has ghosted me.  

@MattM CS

[DaveSFU]

On 7/12/2024 at 11:56 PM, wiparker824 said:

It seems entirely possible that these warps take some amount of time to form from encapsulation period. At least on some of the cases people have posted here they don’t appear in the official CGC scans to have the same damage as when people actually get the books in hand. Which if that’s the case it may not show up in a pile of fresh slabs. That’s what is being reported over in a similar discussion in the signature room thread:

It doesnt take all that much time to show up.   If i look at the photos on the CGC Registry lookup of several of my 9.8 books from the Claremont signing with darker colored spines, i can see spine bends on several of them,  so it was there before they even packed the books up to be sent out.  

[DaveSFU]

I sent 57 books from the Claremont signing back in that all had curved inner wells with some form of damage.  Some severe, some very minor.   The thickness of the book and weight of the paper stock definitely made a difference in how warped it was (late 70s X-Men faired much worse than anything else).  A few were even S shaped as opposed to C shaped.  

[Yorick]

When CGC does it right, the finished product is fantastic.  When they get it wrong....  well:

Pretty easy to see that curve there...

All kinds of spine problems now:

That's what we'll call a "weak" 9.8, but I'm not sure I've ever seen the inner well extend so far up into the label area of the outer case...  Perhaps they hired a new sealer who didn't know how to align the materials properly?

[MadGenius]

On 7/26/2024 at 4:09 PM, Yorick said:

When CGC does it right, the finished product is fantastic.  When they get it wrong....  well:

Pretty easy to see that curve there...

All kinds of spine problems now:

That's what we'll call a "weak" 9.8, but I'm not sure I've ever seen the inner well extend so far up into the label area of the outer case...  Perhaps they hired a new sealer who didn't know how to align the materials properly?

Edited July 27 by MadGenius

[MadGenius]

On 7/26/2024 at 8:25 PM, MadGenius said:

That book was graded 12/2023, so now we know it's not just books graded in 2024. What changed at CGC late 2023? Oh yeah, the method of sealing cases changed right around that time...

[MadGenius]

Has anyone gotten either ME reholders or newly graded books back recently? Curious if the issue has truly been fixed.

Edited July 27 by MadGenius

[ADAMANTIUM]

On 7/26/2024 at 7:25 PM, MadGenius said:

On 7/26/2024 at 3:09 PM, Yorick said:

When CGC does it right, the finished product is fantastic.  When they get it wrong....  well:

Pretty easy to see that curve there...

All kinds of spine problems now:

That's what we'll call a "weak" 9.8, but I'm not sure I've ever seen the inner well extend so far up into the label area of the outer case...  Perhaps they hired a new sealer who didn't know how to align the materials properly?

It even looked like the top of the spine is fanning back like it would on the "page side", which I'm glad you quoted now to see at home on a bigger screen. That seems dangerous.

[DanJD]

On 7/26/2024 at 7:31 PM, MadGenius said:

Has anyone gotten either ME reholders or newly graded books back recently? Curious if the issue has truly been fixed.

I just got my ME back today.  They supposedly repressed it and then reholdered it.  I can tell it was reholdered in a new sleeve.  Very disappointed and will be calling CS.  The exact same issue as before.

[MadGenius]

On 7/26/2024 at 10:00 PM, DanJD said:

I just got my ME back today.  They supposedly repressed it and then reholdered it.  I can tell it was reholdered in a new sleeve.  Very disappointed and will be calling CS.  The exact same issue as before.

Ugh. This is not want I wanted to hear.

[MadGenius]

On 7/26/2024 at 10:00 PM, DanJD said:

I just got my ME back today.  They supposedly repressed it and then reholdered it.  I can tell it was reholdered in a new sleeve.  Very disappointed and will be calling CS.  The exact same issue as before.

Would be interested to see pics of the reholdered books.

[MAY1979]

On 7/26/2024 at 10:00 PM, DanJD said:

I just got my ME back today.  They supposedly repressed it and then reholdered it.  I can tell it was reholdered in a new sleeve.  Very disappointed and will be calling CS.  The exact same issue as before.

Given the situation and this thread with Matt and folks involved, one would have thought CGC would have given your book careful + dedicated attention.  Makes me very concerned scared about the 4 I'm sending back...

Edited July 27 by MAR1979

[DanJD]

On 7/26/2024 at 9:43 PM, MadGenius said:

Would be interested to see pics of the reholdered books.

The scan was better, so I was hopeful.  You can tell they reholdered it because they put one of those side spacers or support pieces along the spine (not sure what it’s called).  When it arrived, it was still warped.  The new support I think does make the spine stress less aggressive, but obviously not enough to stop the bending shown.

Edited July 27 by DanJD

[MAY1979]

On 7/27/2024 at 12:56 AM, DanJD said:

The scan was better, so I was hopeful.  You can tell they reholdered it because they put one of those side spacers or support pieces along the spine (not sure what it’s called).  When it arrived, it was still warped.  The new support I think does make the spine stress less aggressive, but obviously not enough to stop the bending shown.

I've looked at hundreds of my pre 2023 slabs now and never saw this... I will pull out and review my 2023 submission books this weekend.  I'm rather scared as some of them are 9.8 mid 60s DC. Which are irreplaceable due to low pops and from personal side books i picked up raw when I was young in the middle late 90s

[DanJD]

On 7/27/2024 at 8:49 AM, MAR1979 said:

I've looked at hundreds of my pre 2023 slabs now and never saw this... I will pull out and review my 2023 submission books this weekend.  I'm rather scared as some of them are 9.8 mid 60s DC. Which are irreplaceable due to low pops and from personal side books i picked up raw when I was young in the middle late 90s

I looked at it again this morning.  I will say that the book looks better than the first time.  Not as wavy.  Most of the damage I am seeing won’t be fixed by the pressing.  There are several color breaks that won’t improve.  The bigger ticks I can see are bending slightly under  the pressure of the warped well again.  Also, CGC had the stones to charge me $5 for processing the reholder.  $5 is not much, but to charge me extra for damage…come on.  It’s like a new add on service.  Warp your book with extra damage, $5 only for a limited time deal!

My biggest concern is that it is again very clearly warped.  This tells me it’s not a bad batch.  I will not be sending in another book to be graded and will not be buying 2024 graded books that are higher grade and would suggest others do the same.  It’s not worth the risk.

Edited July 27 by DanJD

[MAY1979]

On 7/27/2024 at 9:49 AM, MAR1979 said:

I've looked at hundreds of my pre 2023 slabs now and never saw this... I will pull out and review my 2023 submission books this weekend.  I'm rather scared as some of them are 9.8 mid 60s DC. Which are irreplaceable due to low pops and from personal side books i picked up raw when I was young in the middle late 90s

My Oct 2023 Silver subs (433 series) look OK.  My Bronze and newer slabbed books are filed by title name not era, so will take some time to retrieve and view them - on my spreadsheet i see those will be 434 series.

At this juncture I will only purchase a book slabbed after Nov 2023 if I have viewed it in person. Hoping I do not need to revise backwards any further. This will not include Digests which seem immune given their small size in relation to the slab dimensions

CGC was originally charted on the premise having to view a book in hand prior to purchase would no longer be necessary

Edited July 27 by MAR1979

[MadGenius]

On 7/27/2024 at 10:25 AM, DanJD said:

I looked at it again this morning.  I will say that the book looks better than the first time.  Not as wavy.  Most of the damage I am seeing won’t be fixed by the pressing.  There are several color breaks that won’t improve.  The bigger ticks I can see are bending slightly under  the pressure of the warped well again.  Also, CGC had the stones to charge me $5 for processing the reholder.  $5 is not much, but to charge me extra for damage…come on.  It’s like a new add on service.  Warp your book with extra damage, $5 only for a limited time deal!

My biggest concern is that it is again very clearly warped.  This tells me it’s not a bad batch.  I will not be sending in another book to be graded and will not be buying 2024 graded books that are higher grade and would suggest others do the same.  It’s not worth the risk.

Did CGC simply reholder the books or did they regrade them taking into account any damage that the curved inner well caused? Did they compensate you for any damage? I have 8 books at CGC awaiting a reholder for this issue (2 of which show damage), so I'm curious how they are going to handle it. If they just put them in a new holder and assign the same grade as if the damage never happened I will not be happy.

[DanJD]

On 7/27/2024 at 11:43 AM, MadGenius said:

Did CGC simply reholder the books or did they regrade them taking into account any damage that the curved inner well caused? Did they compensate you for any damage? I have 8 books at CGC awaiting a reholder for this issue (2 of which show damage), so I'm curious how they are going to handle it. If they just put them in a new holder and assign the same grade as if the damage never happened I will not be happy.

Great question.  They only did a reholder but I did confirm with several people it was re-pressed (and you can tell it was re-pressed).  They kept the same grade and cert # which you can now see the new scans on CGC website.  I believe the date was even updated on the cert.  My guess is they will say there is no compensation for the damages because there was no grade change…

[MadGenius]

On 7/27/2024 at 1:00 PM, DanJD said:

Great question.  They only did a reholder but I did confirm with several people it was re-pressed (and you can tell it was re-pressed).  They kept the same grade and cert # which you can now see the new scans on CGC website.  I believe the date was even updated on the cert.  My guess is they will say there is no compensation for the damages because there was no grade change…

Thanks. In your opinion, do the grades on the label match the books? My fear is CGC will continue to deny this is even a problem and do a standard reholder on any books that are returned to them (so as not to pay out anything for damages). That would be a mistake in my opinion, because if there is a proliferation of damaged books in holders in the market it will cause serious damage to CGC's brand.