Jennifer F.

Good morning, Thanks for your message. You can still send the book in for grading but since it is after the 9-16-21 cut off date, it would receive a green Qualified label instead of a Signature Series label. Thank you!

Good morning, I had our graders take a look and they advised that this most likely would be considered a printer's crease which is a common manufacturing defect on books from that time period. It can have little to no effect on the final grade, depending on the size, number of creases and severity as well as the condition of the rest of the book. It can also still receive a blue Universal label as long as there are no other defects that require a qualified label. If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. Yes, I do see your order is here. Fast Track Pressing is running about 131 business days right now. Based on that time frame, your order is running a little behind where it should be. I will send a message down to see if they can locate your order with CCS and try to get that moving along. It may take some time to locate due to the extremely high volume of submissions we have currently with CCS but we will rush that into grading as soon as it is located. In the meantime, I will have our accounting department credit you back the Fast track fee for this invoice. I am sorry for any inconvenience. If you have any questions, please let us know. Thanks!

Good morning, Thanks for your message. Unfortunately, CD's cannot be sold on the chat boards. You can find our guidelines here: Thank you!

Good morning, I don't have the specific details of your order. If you can provide your tracking number and the order number, I check into it further for you. Thanks!

Good morning, The membership credit is automatically applied when we receive your order in the office. The online form is not a live system. You are not charged anything when you complete the form online. We have to receive it here in the office and manually run those charges. Your credit will be deducted before we run the charges. Since it isn't a live form, you won't see that credit listed on the packing slip, however. Thank you!

Good morning, As long as your membership is active when we receive your order, we can process it. If your membership has expired before we receive your order then you will need to renew before we can start the process. Thanks,

Hi, if you submit books for both pressing and grading on the same order, they will be separated into different submissions. When you print out your packing slip, you will see them listed separately. Each invoice will ship as they are completed. Pressing will add significant time to your total turnaround time so each submission will ship as they are completed. Thanks!

Good morning, Thanks for your message. Yes, if you haven't mailed anything in to us yet then you haven't been charged and nothing has been finalized. The online form is not a live form so you are not charged until we actually receive your order here in the office. You can go in and create a new order and print out a new packing slip and just disregard the old ones. The old orders will expire from your account and you will only be charged for the order you send in to our office. Thanks!

Good morning, Thanks for your message. You should be sending everything in one box that appears on your packing slip. So if all 40 comics are on one order then those should all be together in one box. You do want to group them together inside your box based on the service/tier as it appears on your packing slip. If you want to send items in two separate boxes then you should complete two separate orders and print two different packing slip to go with each order. If you have any other questions, please let us know. Thank you!

Good morning, If you renew at the Premium or Elite level you do receive a new $150 credit each year to use towards your grading fees. The credit is good for the year your membership is active. Credits don't carry over to the next year, however, so any unused credit would be lost when your membership expires. Thanks!

Good morning, Thanks for your message. I am sorry to hear that. Please email the information along with the pictures to our customer service department and they can provide you with instructions on how to proceed. You can email them at: submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. Unfortunately, we cannot make any determinations about a book or how a defect would affect the grade without first examining the book in person. Thank you!

Good morning, Thanks for your message. If you are referring to a book with an acetate cover, we can grade them but we cannot press them. If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. Grader Notes are made at the graders' discretion; they are not a guaranteed part of the service but are provided as a courtesy to paid members and dealers when available. Often, they may not be entirely comprehensive or give a 100% accurate description of the defects and the notes vary from grader to grader. Multiple professionals examine every collectible to ensure accuracy and consistency. I am sorry that no grader notes were take on your item. The grader notes are not required nor a guaranteed part of the grading service. Since no notes were taken by the grading team, there is no further information I can provide to you regarding the grade of your item. I apologize for any inconvenience. A link to the CGC Guarantee is below for your reference: https://www.cgccomics.com/grading/cgc-guarantee/ Thank you,

Hi, without seeing exactly what you are referring to, it is difficult to say what the problem is. If you are still experiencing an issue signing in, please call our customer service department at 877-662-6642 and someone can walk you through the process. Or email us a screen shot of the problem you are having and we can investigate further. You can email us at submissions@cgccomics.com. Thank you!

Sure, no problem! I will send a message over to our accounting department to run the charge again. If there are any issues, they will reach out to you. Thanks!

Good morning, Thanks for your message. Magazines have a much longer turnaround time than regular comics, unfortunately. The overall turnaround time will depend on the grading tier you selected. You can find our current turnaround times for both magazines and comics here: CGC Services & Fees | CGC (cgccomics.com). You can contact our customer service department at 877-662-6642 or by email at submissions@cgccomics.com. If you provide them with your order number or submission number, they can check the status of your order for you. Thanks!

Good morning, Thanks for your message. The status of your order will remain as "received" while it is with CCS. CCS pressing only has that one status so it will not change until your order moves from CCS to CGC to start grading. The approximate turnaround time for both pressing and grading on a private signing is about 8 weeks from the date of the signing. If you would like to check the status of your specific invoice, you can reach our customer service department at 877-662-6642 or by email at submissions@cgccomics.com. If you provide your submission or order number, anyone there can check on where that is in the process for you. Thanks!

Good morning, Thanks for your message. Unfortunately, CGC will not be attending that show. You can find a list of our events here: Events | CGC (cgccomics.com). Any upcoming events that we will be attending would be listed on our Events page. However, there will most likely be a CGC authorized facilitator that can provide witnesses for you and submit the books to us on your behalf. You can find a listing of facilitators here: https://www.cgccomics.com/signature-series/facilitators/ You can also check our Signature Room chat board to find out which facilitators might be attending the show. You can access that here: The Signature Room - CGC Comic Book Collectors Chat Boards (cgccomics.com) Thank you!

Good morning, Thanks for your message. Payment is due upon receipt of your order not when it is completed. The turnaround time of your order will vary depending on the grading tier you selected. Each tier has a different turnaround time. You can find all of our current times here: CGC Services & Fees | CGC (cgccomics.com) Please contact our customer service department with your submission number or order number and we can check the status of your order for you. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thank you!

Good morning, Thanks for your message. A double cover is a mistake in the manufacturing process where two or more covers are bound to the same comic book during that process. Whereas, a married cover means that the cover in question was attached from a different book after manufacturing. Any time we list a book with a married cover or married pages, it will always receive a qualified label. Thanks!

Good morning, Thanks for your message. Unfortunately, the Deadpool label is a retired label and no longer available. That should not be coming up as an option for any book. I'll have to check with our IT department to find out why that is popping up for that book. You can find a list of current and retired labels on our website here: CGC's Custom Label Series | CGC (cgccomics.com) Thank you!

Good morning, Thanks for your message. Generally, if you have different orders in the same box they will usually be entered within a few days of each other. Unless you have something like an Express or Walkthrough in the same box with a slower tier. Then you might see a bigger gap in the time frame as one of those tiers is expedited and one is not. You can contact our customer service department and provide the order numbers and they can double check those for you. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thank you!

Good morning, Currently, CGC is testing out a new production process, the end goal of which is to speed up our overall service times for all departments. During this testing phase, you may see some individual invoices being processed at a much faster rate than other invoices or the normal turnaround time for that tier. We are hopeful that if this new process is successful after the testing phase, we can implement this on all submissions and tiers to dramatically improve all turnaround times. Thank you!