This happens too. IDK how you're submitting, but (except signatures) everything I'm sending in goes through an authorized retailer. He's my backstop on things that are too harshly graded. So far, he's sent back 4 books. One was just the absolute wrong book (sent a Mark Jewelers, not what they sent back). Another came back 8.0, which he had pegged at ~9.4. He reserves the appeal for significant differences (i.e. a potential error not difference of opinion) so as not to annoy CGC, so we won't quibble about an 8.5 vs. a 9.0 for example. Waiting to see if his recent appeals will give us something closer to expectations. Something to consider. Again, I don't think anyone sends back something that's "better" than expected, except me. I sent back a signed & sketched book (9.6) that wasn't the one I sent. Someone (theoretically) got their book eventually and I just got a settlement check b/c they lost mine. Not sure if I'd be that honest again.....