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Is it just me or are the boards a hot mess of 500 Errors?
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Started by Point Five,

267 posts in this topic

Get Marwood & I

Get Marwood & I

Posted
Posted
On 9/8/2021 at 9:19 PM, universal soldier said:

Good lord, this is horrible. I manage a web development team, do you all need a hand fixing this mess? Seriously, have someone look at the server logs and debug this. Not rocket surgery.

You're the third person from the technical community I've seen say that across different threads - look at the server logs. 

CGC staff refuse to communicate with us on this current issue. Not one word have they said on this forum about what is going on. They even effectively ignore those who give their time to support the site. So tell us, please, Universal Soldier, in layman's terms - is it likely that there is a real problem that they are struggling to fix, or is it just that no one has gotten around to looking into it because they are too busy with other things? Is it likely that this site would be bedeviled by the same daily problems for months and they not be able to fix it?

If the RDJ signing event were dependent on this forum being available at all times, would they suddenly find a way to fix it?

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ADAMANTIUM

ADAMANTIUM

Posted
Posted
On 9/8/2021 at 4:18 PM, snitzer said:

Seems to depend on the device and time of day but 500s are frequent it seems on my end.

You mean right now?

They've stopped for us, so I wanted to clarify...

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universal soldier

universal soldier

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Posted
On 9/8/2021 at 4:32 PM, Get Marwood & I said:

You're the third person from the technical community I've seen say that across different threads - look at the server logs. 

CGC staff refuse to communicate with us on this current issue. Not one word have they said on this forum about what is going on. They even effectively ignore those who give their time to support the site. So tell us, please, Universal Soldier, in layman's terms - is it likely that there is a real problem that they are struggling to fix, or is it just that no one has gotten around to looking into it because they are too busy with other things? Is it likely that this site would be bedeviled by the same daily problems for months and they not be able to fix it?

If the RDJ signing event were dependent on this forum being available at all times, would they suddenly find a way to fix it?

I guess it depends on the set-up but if this site is managed by the host (i.e. no internal technical staff that runs the forum) then they are at the mercy of the vendor to fix the issue. Depending on the level of service with the hosting service, the issue may be something that is low on the totem pole. If they have internal staff responsible for this, then they are either overworked, lazy or overpaid :eek:.

 

Technically speaking a quick google search (like any good DEV would do) of the error (php_network_getaddresses: getaddrinfo failed: Name or service not known) leads me to believe that the issue is perhaps a misconfiguration on one of the servers. More often than not, these forum instances are hosted on a load balanced set-up and perhaps a recent change in DNS change was missed and the database server name cannot be found. It would make sense that the error is not all the time and as the number of users increases the load shifts from server to server.

They should possibly check similar settings found in the /etc/phpmyadmin/config-db.php to see if a change might resolve this (see https://stackoverflow.com/questions/34266567/getting-connection-failed-php-network-getaddresses-getaddrinfo-failed-name-or/34304508)

They should either escalate this to the vendor or, as many have suggested, have someone look at the logs to debug the issue. Third option is to outsource this to me and pay me in comics :banana:

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Galen130

Galen130

Posted
Posted
On 9/8/2021 at 4:02 PM, Ken Aldred said:

You could make a ten hour film out of them, it’s that frequent.

I'd rather watch the paint drying film.  I fell asleep about 8 hours in....

Doing Nothing Doing Something.jpeg

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Ken Aldred

Ken Aldred

Posted
Posted (edited)
On 9/8/2021 at 11:05 PM, Galen130 said:

I'd rather watch the paint drying film.  I fell asleep about 8 hours in....

Doing Nothing Doing Something.jpeg

In the words of the great Neil Peart…

You can choose a ready guide
In some celestial voice
If you choose not to decide
You still have made a choice
You can choose from phantom fears
And kindness that can kill
I will choose a path that’s clear
I will choose free will.

Edited by Ken Aldred
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Galen130

Galen130

Posted
Posted
On 9/8/2021 at 4:08 PM, Ken Aldred said:

In the words of the great Neil Peart…

You can choose a ready guide
In some celestial voice
If you choose not to decide
You still have made a choice
You can choose from phantom fears
And kindness that can kill
I will choose a path that’s clear
I will choose free will.

R.I.P. Neil...(worship)

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MattTheDuck

MattTheDuck

Posted
Posted

This has been the sig line on my email since 1995 - Leave out conditions - courageous convictions will drag the dream into existence.

I added this early in 2021: In the year of his 42nd birthday, while he was already widely considered to be the greatest rock drummer alive, Peart sought out [Jazz Guru Freddie] Gruber and started taking drum lessons." - Rolling Stone - 1/07/2021

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Arkham

Arkham

Posted
Posted (edited)

In AU, I frequently experience it in the morning.  (Edit. Like right now).
 

Spoiler

php_network_getaddresses: getaddrinfo failed: Name or service not known


That’s early afternoon (West Coast) or early evening (East Coast). It feels like it’s a load issue. 

Edited by Arkham
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