CGC’s OFFICIAL Mechanical Errors / Returns Policy 11 11

[ADAMANTIUM]

Lol I'm sure cgc is within earshot, and listening, but how bad it affects the bottom line for the moment we don't know.

If it truly affected me as others, I would say the same until my individual voice was heard or the group. 

That said. They really need to internally still count it as a qc problem, which I'm not sure if this announcement addresses? @CGC Mike only because I have no direct line to the matter, is this still being looked at internally? Or is this to be a non issue? Without too much detail I know. They haven't said they're not doing rings, only the severe however, which implies that there is hope and it's not over and done with.

That said, so many questions that will play out over time. Just maintain and still speak up until then?

[I like pie]

On 5/18/2023 at 8:50 PM, Gaard said:

Maybe I did too many drugs in my youth ... I just don't understand how people can agree with this policy.

All three of them?

[onlyweaknesskryptonite]

On 5/18/2023 at 8:23 PM, CGC Mike said:

People here matter.  The forum is looked at as a community, and social as mostly all customers and not a community setting.   We post stuff on Social Media, and it overflows here.    Also, I have helped a large amount of people with various problems.  The customer service team has as well.  I do make sure your voice gets heard by upper management.  To say this place doesn't matter is wrong.  

On 5/18/2023 at 8:27 PM, CGC Mike said:

The CGC Chat Boards have been an integral part of the hobby for nearly 20 years, creating a community for thousands of collectors worldwide, with millions of posts forming a wealth of knowledge and information that cannot be found anywhere else in the industry. Users have also enjoyed the benefits of the Marketplace, a section of the boards that allows collectors to buy, sell and trade their comics and related material.

CGC has taken some time to review its chat board strategy, and we have a few updates to announce that will further promote our goal of providing a fun, friendly and engaging platform for every user.

Moderation of the boards has always been a challenging job for all involved, particularly when dealing with disagreements and violations of board policy. Going forward, the job of moderation will be handled strictly by paid CGC employees. In addition to bringing moderation in-house, a team comprised of CGC senior management will oversee moderation, providing input and ensuring that moderation is handled in an objective, impartial manner that is fair to board users.

CGC is grateful to those who have assisted with moderation over the years. Your energy invested in maintaining the boards was at times a herculean task, and for your efforts, we are eternally grateful.

The CGC Chat Boards guidelines have also been updated, and they include a detailed explanation of the CGC’s moderation philosophy. Most of these guidelines should be common sense to board users, particularly in regards to inappropriate posts and content. Politics in particular have become one of the most challenging aspects of moderation, given the social climate of today.

Because the CGC Chat Boards are meant to be an open and positive environment for the discussion of comics-related topics, we stress that users should refrain from including politics in their posts. We expect all board members to treat each other fairly and with kindness, which will not only ease the job of moderation, but also ensure a welcome atmosphere for newcomers and veterans alike.

Another area of change involves the Marketplace. Guidelines for sale listings have been updated, and now include a 24-hour notice to be given to users whose sales threads contain minor violations. This gives users time to correct the violation, rather than having a moderator remove the entire thread.

CGC would also like to introduce its new CGC Chat Boards Community Liaison, Michael Greenwood! Many members already know Michael, a collector with years of experience

— both in comics and the CGC Chat Boards. Michael’s involvement and other members of the CGC team will strengthen CGC’s interaction and transparency with collectors and dealers. We feel Michael is a great fit for his role in this new endeavor, and we expect to soon supplement his efforts with other help from CGC employees.

Thank you for being involved in this vibrant, exciting community of which we are proud to be a part. Our new guidelines can be found here.

Matt Nelson

CGC President

To be honest.  A lot of people were sceptical when you took over moderation. 

I know that some washed out and other saw you rise to meet the challenge.  

To me you have done an excellent job. I can only imagine how tough it has been especially with all of the corporate workings and SO much they continue to add to you plate. You have always tried your best to accommodate as many as possible (can't please everyone) [especially when your hands are tied in some cases. ]

Thank you for what you have been able to accomplish since taking this position.  

Although I do miss your dogs opinion on things and being able to react to some of your posts. 

[onlyweaknesskryptonite]

On 5/18/2023 at 9:25 PM, Nick Furious said:

It's like leaving a negative Yelp review for the IRS.  

I prefer to spend my time on my envelopes for them..

[onlyweaknesskryptonite]

On 5/18/2023 at 9:09 PM, wombat said:

Shocking you think the one other guy who agrees with you is spot on. Shocking I tell you. 

[Old Fashion PB and J]

On 5/18/2023 at 10:25 PM, Nick Furious said:

It's like leaving a negative Yelp review for the IRS.  

Quoted for comedic value 

[Cat]

On 5/19/2023 at 3:40 AM, NewWorldOrder said:

I mean don't you have the choice to just not buy the book.

I just dont understand why people keep bringing this up when everyone knows CGC doesnt consider it to be a big deal. So move on...

Newtons rings personally dont bother me that much, but I get why it can bother others.

If it wasn't a big deal there'd be no policy on it. The fact there's a policy on it indicates that it IS considered a big deal, big enough to formulate its own policy. 

[shadroch]

On 5/18/2023 at 9:09 AM, NewWorldOrder said:

but yet you post on their message boards?

 

If those of us who have stopped using their products stopped posting here, it would be a ghost town. 

[KatComics]

but like....at least there are no newton rings on those invisible comics!

[djzombi]

On 5/18/2023 at 1:37 PM, NewWorldOrder said:

 

Honestly I have never seen any national dealer in 20 years disclose that to customer upon handing the the book.

Mycomicshop states any scratches/scuffs/Newton Rings on the CGC slabbed books they offer for sale.  

[Figment]

On 5/18/2023 at 11:09 AM, NewWorldOrder said:

but yet you post on their message boards?

 

And that's relevant how? 

[onlyweaknesskryptonite]

On 5/19/2023 at 7:35 AM, KatComics said:

but like....at least there are no newton rings on those invisible comics!

[onlyweaknesskryptonite]

[media_junkie]

On 5/18/2023 at 3:14 PM, skypinkblu said:

So if you got back a book that looked like this, you'd be fine with it?  Because I'm not all that fussy about grades, but I sent this one back. If it came like this now, I would have to pay to have it reslabbed, with no guarantees I suppose.

If I was at a show or a store I'd pass on the book everyday because of the horrible newton rings.

[NewWorldOrder]

On 5/19/2023 at 5:46 AM, djzombi said:

Mycomicshop states any scratches/scuffs/Newton Rings on the CGC slabbed books they offer for sale.  

Nice!

[NewWorldOrder]

On 5/19/2023 at 5:58 AM, Figment said:

And that's relevant how? 

If I didn't like a company I would not be using their message boards.

[NewWorldOrder]

On 5/19/2023 at 5:35 AM, KatComics said:

but like....at least there are no newton rings on those invisible comics!

Good point.

[NewWorldOrder]

On 5/19/2023 at 5:18 AM, Cat said:

If it wasn't a big deal there'd be no policy on it. The fact there's a policy on it indicates that it IS considered a big deal, big enough to formulate its own policy. 

No, CGC is saying Newton Rings are not a defect or a defect they are willing to accommodate you the customer on FREE reholdering requests going forward.

They didn't invent the term the community did, and in their opinion it doesn't warrant them to redo it for free.

Not saying you have yo agree with it, but you always have the standard 3 options to choose from if you are not happy with their decision which I stated numerous times.

Edited May 19, 2023 by NewWorldOrder

[NewWorldOrder]

On 5/18/2023 at 7:09 PM, wombat said:

Shocking you think the one other guy who agrees with you is spot on. Shocking I tell you. 

Well, what do you disagree with?

Maybe you can counter with some good counter points.

I would be shocked if you could.

[NewWorldOrder]

On 5/16/2023 at 8:11 PM, wombat said:

Is this the straw that broke the camel's back for some of you? Its mind boggling to me it hasn't already happened. 

When did the straw break?

You act as if CGC has a real competitor.

The only way the "straw that broke the camel's back" as you stated will happen is when CGC slabs sell for less than another grading company.

Till then all these threads do is provide more white noise.

Edited May 19, 2023 by NewWorldOrder