HERO RESTORATION - BOOKS NOT BEING RETURNED 19 19

[Old Fashion PB and J]

On 6/30/2023 at 11:26 AM, Cat said:

But is it 'very common'? 

Its common if books are not allowed a long enough cool down period in the press.

[Dr. Balls]

Brutal.

[Dark Knight]

Anyone else got tracking or their books back recently?

[sd2416]

was halfway down the 2nd page.  bump

 

[Vhs-Interceptor]

[THE_BEYONDER]

On 7/9/2023 at 6:06 PM, Vhs-Interceptor said:

[southern cross]

On 7/9/2023 at 3:06 PM, Vhs-Interceptor said:

 

On 7/9/2023 at 5:20 PM, THE_BEYONDER said:

[MattrixAlien]

On 6/11/2023 at 12:23 AM, Black_Adam said:

If someone took my AF 15 and $3.2k in cash and didn't return either they would soon find me knocking on their door, even if I had to fly across the country to do it. And no one wants an angry Canadian knocking on their door.   

I know there's exceptions to everything & it's evil to generalise BUT Canadians are the nicest nationality of people I've ever met 

[Dr. Balls]

On 6/10/2023 at 8:23 AM, Black_Adam said:

If someone took my AF 15 and $3.2k in cash and didn't return either they would soon find me knocking on their door, even if I had to fly across the country to do it. And no one wants an angry Canadian knocking on their door.   

 

On 7/9/2023 at 6:56 PM, MattrixAlien said:

I know there's exceptions to everything & it's evil to generalise BUT Canadians are the nicest nationality of people I've ever met 

[L'Angelo Misterioso]

Still a worrying number of unresolved cases here

[Steven Valdez]

On 7/1/2023 at 6:47 PM, Hero Restoration said:

Except for days when I receive over 20 emails

 

Wait, you operate a business but 20 emails per day is excessive for you??

[wiparker824]

On 7/12/2023 at 1:51 AM, Steven Valdez said:

Wait, you operate a business but 20 emails per day is excessive for you??

Could be streamlined with an auto-reply too. No doubt all 20 emails are angry customers all getting the same runaround. Just turn auto-reply on and put the latest reason or your favorite reason (mine is the baby chickens) in the response. Done. 

[Steviehuv66]

On 7/10/2023 at 5:21 PM, L'Angelo Misterioso said:

Still a worrying number of unresolved cases here

I did get my FF #5 back but no refund on the 2k I paid him for restoration services.  I hope every collector that submitted books to Heroes has their property returned.  I still consider my case unresolved and every other customer who did not receive a refund.  A terrible situation for all customers.

[Tec-Tac-Toe]

Being owed $2000 is, as they say, no laughing matter perhaps especially in this instance.

[Black_Adam]

On 7/12/2023 at 10:40 AM, Steviehuv66 said:

I did get my FF #5 back but no refund on the 2k I paid him for restoration services.  I hope every collector that submitted books to Heroes has their property returned.  I still consider my case unresolved and every other customer who did not receive a refund.  A terrible situation for all customers.

I believe you handled this unfortunate situation in the best way - do everything it takes to get your comic back safely in your collection and then go to war with Heroes over the refund you deserve for services not rendered!

[Kamenliter]

On 7/12/2023 at 9:25 AM, wiparker824 said:

Could be streamlined with an auto-reply too. No doubt all 20 emails are angry customers all getting the same runaround. Just turn auto-reply on and put the latest reason or your favorite reason (mine is the baby chickens) in the response. Done. 

The (not) funny thing is that baby chicken response was from an auto-reply email! That message was the proverbial straw that broke… etc, which prompted me to start this thread. 

[Steven Valdez]

Go after this guy and get ALL of your money back. WTF didn't he have health insurance like any other person going into business?! Anyway, that's his problem not yours.

Edited July 13, 2023 by Steven Valdez

[wombat]

On 7/13/2023 at 8:51 AM, Steven Valdez said:

Go after this guy and get ALL of your money back. WTF didn't he have health insurance like any other person going into business?! Anyway, that's his problem not yours.

I don't think that money exists to get back. Unfortunately. 

[wolvie]

HEROES RESTORATION HOSTAGE SITUATION , explained ... a mans word is all they got, this mans word is worthless..

Hi , I'm one of the "lucky "ones ... i actually got my books back , though 2 of the 4 subbed are now destroyed.

After reading the preceding 38 pages of absolute , outright wildly_fanciful_statement ...both in terms of property losses and monies paid for services , I have to be thankful I guess...

I have many multiple letters from "Heroes" that are blatant lies , "Your comics have finished second press, my boss wont release these until perfect , almost there ! " ... From the Owner , "You are my top priority , just a couple more weeks " ...ect wildly_fanciful_statement , ect wildly_fanciful_statement , ignore,ignore ... .... this dragged on for many months until at this point i needed the books , The comics subbed were promised to a Heritage Foreign comics auction, and as the deadline was nearing , I would lose the opportunity , I deemed my comics as being held hostage .....

I sent a letter to Heroes office ...that said please release my comics in whatever state they are ( I assumed that they had finished a second press, as stated ) .....just release them, no refund needed

That never happened , I then contacted the owner  , i asked the owner the same thing ....that never happened ...although he gave his word repeatedly he'd send this day or that ....then acted as if i was the problem when i tried to confirm..........ect wildly_fanciful_statement , ect wildly_fanciful_statement , ignore,ignore

After 2 months and MANY emails /  multiple attempts to get them sent , they arrived at CGC .......with absolutely no work ever being done .....in fact , all the while they were there 8 months , they were stored like mess ....the comics were sent to him, flat , intact.... now ....well .... lets show how he cares for your property while they are being held hostage ......the X-Men #100 has a split from lower staple to bottom, it never had .....all 4  are now moisture rippled to F 

The trashiest thing is , he knew nothing was done ( I didnt ) , then he sent these rippled to hell comics to CGC instead of me ...... now costing me double , as all have to be pressed correctly, and regraded ......When I asked why he would knowingly do that , .....  his wise remark was ....you asked me to send em to CGC. ......  no he hasnt refunded my payment , no i dont think anyone will get reimbursed .... ... i think that money is long long gone ... 

Also,  the fact that the Heroes Website is still on the internet , as a legitimate entity , and is still accepting submissions ....    tells you whats still up .. it will continue ....

[Prince Namor]

Wow...