Where in the world was the Quality Control at CGC??? 43 43

[Axe Elf]

  CGC SLABS  

They'll put hair in your chest.

[ramrodcar]

Got this back today, horrible job centering it in the inner well, it's hard to tell but appears they damaged/indented the back cover when sealing the inner well.

 

 

 

 

[Gaard]

I can't tell for sure, but did they seal right over the book?

[ramrodcar]

On 8/1/2022 at 3:21 PM, Gaard said:

I can't tell for sure, but did they seal right over the book?

yes they did, it's really hard to get a good picture. Looking at it again, the inner well isn't even sealed, there is no seam on the front of the case, so they definitely sealed over the book.

Edited August 1, 2022 by ramrodcar

[Gaard]

I wonder what they'd say if you simply sent it in for a reholder? Think it'd be, "we f'd up" or do you think it'd be, "it got damaged during shipping"?

[JollyComics]

On 6/10/2022 at 5:22 PM, JollyComics said:

What the hell???

NG for the complete copy with double cover?

It’s fixed. Look good with the grade.

[NumminzAK]

My very first submission of 25 books is starting to trickle back in after a year with CCS. I had different things done, so they are coming in batches...So in this batch, I had three copies of Wolverine 1 ongoing series from 1988. I personally bought all three books at a vendor new, never read them and put them in bags and boards....they all looked very sharp and I wasn't even sure I needed to waste money on pressing to be honest. I know this is a tough book in high grade...and what I have coming back are two 9.4 and a random 8.5??? The grader notes stated creases to cover, spine creases, and foreign substance on book? Waiting on shipping...but I can tell you there is no way the 8.5 was correct unless CCS damaged my book over having it for the last year. I'm realistic with my expectations of grades...and had several "reader" copies in this order I put at 8.0 if I was lucky....but this one just isn't correct. There were zero spine ticks, no major visible creases...the books were never read...and definitely no "foreign substance" on the book. Very curious what it looks like when I get it in my hands and if CGC will own whatever they did to my book or if I'm just completely out of luck? I am still waiting on 14 more to be graded and very worried I will get more of the same.

Edited August 1, 2022 by NumminzAK

[SpineTic]

I know it's not the answer you want.

 

 

 

Edited August 1, 2022 by ak47po

[NumminzAK]

I understand that clause....but this is a modern book that was in excellent overall condition. I'm not talking a golden age 2.0 book with major issues already. If a private presser had caused this much damage during the pressing process, they are bonded and insured and would compensate the customer. I suspect CGC is just going to shrug their shoulders and tell me to pound sand...which by itself is poor customer service. Let's say they did just toast the book....okay...do some kind of gesture and don't charge me the grading / pressing fee for atleast that one book....you're talking about customers spending $1000 per order with you at a time....mistakes can happen, but acknowledge it and make a gesture is all I'm saying. We shall see.

Edited August 1, 2022 by NumminzAK

[Timmay]

Do you have scans of the book before you sent it in?

[NumminzAK]

Yes

 

[Sigur Ros]

On 7/25/2022 at 6:07 PM, ak47po said:

 

Same seller as above. They must have a method of cracking the CGC cases without much damage

 

It's not always hard to do. They aren't the most secure cases.

The method is get your fingernails between the two halves and pull.

 

[NumminzAK]

A thought comes to mind is does this company even really care about the quality control? Many of these examples simply never should have left the factory floor in the first place. I think most would agree that CGC's approach to these concerns is that "who else are you going to use?" and that's very frustrating when you're paying for a service and level of quality control that you simply don't get.

[CGC Mike]

On 8/2/2022 at 5:11 PM, NumminzAK said:

A thought comes to mind is does this company even really care about the quality control? Many of these examples simply never should have left the factory floor in the first place. I think most would agree that CGC's approach to these concerns is that "who else are you going to use?" and that's very frustrating when you're paying for a service and level of quality control that you simply don't get.

We now have a new QC manager, and have hired multiple specialists for QC.  It will take some time but things will  improve.  I send the QC manager examples that are posted here and in other threads every week.  I have had a meeting with this person, and I am confident that he is very good at what he does.  He has meetings with the people that work in different stages of the grading and encapsulation process.  They see what is posted here, and he is working hard to make sure things improve.  

[jcjames]

On 8/2/2022 at 5:39 PM, CGC Mike said:

We now have a new QC manager, and have hired multiple specialists for QC.  It will take some time but things will  improve.  I send the QC manager examples that are posted here and in other threads every week.  I have had a meeting with this person, and I am confident that he is very good at what he does.  He has meetings with the people that work in different stages of the grading and encapsulation process.  They see what is posted here, and he is working hard to make sure things improve.  

Very good to hear! It is so great to see positive changes being made in response to these issues. I really hope you are paid well Mike, you are shouldering a LARGE amount of load and placed literally between a rock (angry customers) and a hard place (company they're mad at). In addition to running around putting out fires on the boards here! 

[KirbyTown]

On 8/2/2022 at 7:39 PM, CGC Mike said:

We now have a new QC manager, and have hired multiple specialists for QC.  It will take some time but things will  improve.  I send the QC manager examples that are posted here and in other threads every week.  I have had a meeting with this person, and I am confident that he is very good at what he does.  He has meetings with the people that work in different stages of the grading and encapsulation process.  They see what is posted here, and he is working hard to make sure things improve.  

Thanks for sharing this info!

[GeeksAreMyPeeps]

On 7/17/2022 at 12:45 PM, grendelbo said:

Bat nana

Ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma BAT-NAN!

[joeypost]

On 8/1/2022 at 4:24 PM, ramrodcar said:

yes they did, it's really hard to get a good picture. Looking at it again, the inner well isn't even sealed, there is no seam on the front of the case, so they definitely sealed over the book.

Agreed. The book may now have irreversible damage done to it. 

[joeypost]

On 8/1/2022 at 5:57 PM, ak47po said:

I know it's not the answer you want.

 

 

 

Having worked on as many books as I have over the last 17 years, I can see how many of these issues happen, even when you handle the books with kid gloves. The two I have a hard time understanding are creases and stains. 

Edited August 4, 2022 by joeypost

[ramrodcar]

On 8/4/2022 at 10:18 AM, joeypost said:

Agreed. The book may now have irreversible damage done to it. 

I'm really hopeful it doesn't, however if it does you're probably right that it won't press out considering it's card stock.

The book (along with 9 others with newton rings) has been sent back; I'll provide an update whatever the outcome is. I don't want a claim payout, I just want the book back in 9.8.

I didn't expect that a book I've kept safe for 25 years would be so carelessly molested like this by the company that was hired to grade and encapsulate it.