Please post positive feedback about the new case here.

[MusterMark]

I have about 30 new slabs in hand, all with Newton Rings (especially on Back Covers) and all with Waviness.

 

Could you post pictures of some of the books with waves?

 

Wish I could. Am out of town for an extended period of time. Otherwise I would.

 

 

[dupont2005]

I made a minor mistake at work yesterday on a jobsite and needed to correct it today. I was working out of town and the job was running late and I had planned to stop at the casino and use the coupon for the free buffet that's about to expire on the way home, so I did not want to return to yesterdays jobsite to fix this mistake. I called the new CGC slab and asked where he was working today and he was in town and agreed to fix my mistake, and I was able to have a free prime rib lunch today. New CGC case is alright in my book.

[divad]

I understand that Jason Ewing was the consultant for the new case. Is there any truth in that???

[divad]

Oswald was not alone!

[Parabellum]

So if I have books that have been graded between late March and May should I have them re-holdered?

[Cat-Man_America]

I have added this to my Return policy on my website.

 

After several months of CGC's new, redesigned holder and label for comic books and magazines debuting on the market, it has come to highgradecomics.com's attention that problems with the books inside the new holder (new holders started 4/4/16) are starting to develop including waves and other problems with its encapsulation which may lead to damage of the comic book. These problems generally become visible within 60 days or so of encapsulation.

 

It is our company policy to stand behind any book, whether professionally graded by a third party or not, such that if damage occurs to the book while inside the holder, highgradecomics.com will assist the customer in the following manner:

 

1). If you'd like to keep the book, but are uncomfortable with the book being in the holder, highgradecomics.com will assist in removing the book from the holder and placing it in a mylar. The label would be provided with the book.

 

2). If you would like to keep the book, but would like the book placed in a more current CGC holder, highgradecomics.com will assist in facilitating the book being reholdered. Per CGC, "the issues and concerns created with the earlier versions of the new holder have been resolved".

 

3). If you would like to keep the book, but feel it needs to be re-pressed and re-holdered, highgradecomics.com will also assist in facilitating that as well.

 

4). If you are uncomfortable with the above options the book may be returned for a full company credit. Evidence should be clearly visible that a problem has developed to the book inside the holder.

 

It is important that our customers trust and feel comfortable knowing that no customer is just "stuck" with a book that develops issues as a result of some damage that later develops from the CGC holder, unseen by the customer at the time.

 

If any customer has any further questions about this policy, please let me know and I will be happy to address them.

 

 

[docdimento]

Like most of you, I have been following this situation very closely for a while now. I've shared my opinions and shared in all of your concern with what is going on. I have 31 CGC SS slabs in the new case and 41 more at CGC so obviously I'm a bit upset and nervous. I'm going to admit that all the panic on the forums has probably led to me overreacting a bit. Before you burn me at the stake, I acknowledge there are problems. I emailed Brittany yesterday and received a response from her tonight at 9:30pm PST. It's been said before and it's worth saying again, she does great work. I did tell her that an official statement from her or a CGC representative would probably go a long way. Harshen's defiant response only made her job harder. Kudos to Brittany for working overtime on this. Her response encouraged me to put some work in of my own.

 

I carefully evaluated my 31 slabs and here are my conclusions:

 

- Everything in the new holder appears to be held in place on the sides and is a little loose in the middle. This can cause a slight wavy appearance. Brittany said she's seen a lot of raw books at Denver Comic Con that don't lay completely flat. If they aren't flat raw, they won't lay flat in the holder.

- Of the 31 books, I'd say 17 of them are fine. They aren't perfect, there is that looseness in the middle, there are newton rings on some (we're never going to completely get rid of them), but for the most part, they look pretty good. The new case has great visibility and I was easily able to see some of the defects that led to me earning the grades I did. That is a very nice positive.

- Hey, we want 100% satisfaction on these, but if more than half are ok, maybe it's not as bad as it seems. Taking a step back, Harshen's response, the relative CGC silence, and the deletion of threads and posts are contributing to the hysteria more than the case itself

- I come with evidence! I took pictures of the 14 books that I would consider sending back for reholdering. The waves are mostly pretty subtle, you can judge for yourself. There are some example of newton rings, but I didn't really focus on them

-It's probably worth noting that my first submission of 5 books all had issues of some kind. Second submission had 3 of 9 with issues and the third had 7 of 17 with issues. These are MINOR issues, but we are finicky collectors so obviously the sky is falling. Before you make me walk the plank, I acknowledge I've seen people with issues far worse than mine.

 

Take a look at the pictures and judge for yourself (I sound like an eBay seller), and let's all try to not get too caught up in the hysteria (myself included)

http://s1268.photobucket.com/user/adimento1/library/

[newshane]

I've been called a cheerleader before for being a fan of the new cases. That's fine by me.

 

I own almost a dozen of the new cases and I am thrilled with each of them. They are rock solid in construction and feel quite a bit more substantial and well-made than the older cases. I like how the comic appears to float inside the case. It makes it easy to spot flaws that were more difficult to detect through the older design. The biggest surprise is that I actually like the new label. At first, I was very upset that they were changing the design of the label, but I adapted very quickly to the new look. My favorite thing is the way the variant notations or special notations are in bold print and centered under the title on the label. It looks a lot cleaner than having the notation at the far left or right side of the label. I actually like the larger grade and the page quality designation in the grade window. There is also a lot more room for signature notations. The yellow label, for some reason, looks absolutely fantastic, and I like the way that the label is anchored within the case. No more falling down.

 

I'm also glad they went with Mylar. It's the best choice for paper preservation, in my somewhat informed opinion (I read a lot). Absence of a well protects against SCS.

 

There are a few complaints, but that is not what this thread was designed to address. In the end, however, I detected just as many serious problems with the 2nd gen as the new design. I'll have to wait for more information (and solid data) before making a final judgement, but I have no issues sending submissions at this time. Granted, I'm in no hurry to reholder my entire collection, but I don't see a problem with continuing to slab the moderns (all I collect at this time, even though it hasn't always been that way).

 

I have some very strong opinions about the things that were going on over in the original case thread. When I said I was leaving the thread, I meant it. Never posted again.

 

But I think some very good and sharp criticisms regarding the new design were getting cluttered with assumptions made under panic, pseudo-scientific speak, outright shills at times, lies, misrepresentation, and all kinds of negative energy. What began as a helpful dialogue basically broke down into the same dozen or so people repeating the same things over and over again..."I can't believe they are ignoring us...I can't believe they are not doing anything...they said we are the problem..." all kinds of untrue stuff. Then people started pounding the company and dragging the reputations of specific employees through the mud.

 

And then people wonder why the thread was tossed? Incredible.

 

I think the CGC did listen and I think they are trying to improve their product. They left the thread open far longer than any of us thought. I think they deserve a little bit of honest credit.

 

But I don't want to get dragged down into another discussion. I apologize.

 

Here are my ratings for the new case:

 

1. Overall design: A - (may go much lower if the creep engine theory is substantiated by time)

2. Label design: B+

3. Protection: A (again, this assumes that the case design is not inherently flawed in a manner that would actually damage the books inside - ala the creep engine theory).

4. Clarity: B - (Newton rings are a still a distraction in one out of 12 of my new slabs, even after the "fix" was ordered, would be A+ if Newton Rings were totally eliminated)

5. Fit and finish: C+ (all of mine look wonderful, but I've seen a lot of boo-boos in the wild).

 

Here they are for 2nd gen

 

1. Overall design: B+

2. Label design: A -

3. Protection: B -

4. Clarity: B -

5. Fit and finish: C

 

Get rid of the Newton rings completely (probably impossible or too cost prohibitive due to light physics) and completely prove that the design is totally safe and you have a home-run with the new cases. It's ALMOST there.

 

That's my honest opinions. I'm wearing my flamesuit so do your worst if you must.

 

Here are a few scans of my new acquisitions. I think they look super nice. Click on the spoiler tab.

 

 

 

 

 

Newshane: Could you please post scans of the Back Covers of these same books?

I would like to see books with NO Newton Rings. I really would.

I have about 30 new slabs in hand, all with Newton Rings (especially on Back Covers) and all with Waviness.

And beyond that, I have seen Dozens of new slabs online, all of which have Newton Rings - it is possible that a few of them had no Newton Rings and maybe I just missed that.

 

So it would be really nice to see slabs with no Newton Rings. Thus, if possible, please provide the scans - it will be like a breath of fresh air.

 

 

 

Here are the scans as requested. This is a follow-up for our PM conversation. The Newton Rings are present. The first two scans are "pre-mitigation" and the last two are "post-mitigation." This is not a positive aspect of the new slabs (what we are SUPPOSED to be discussing) but I'm including it here due to specific request via PM. It's also important to note that the scans accentuate the issue. They don't look as bad in hand. The third scan looks really bad, but that's because I have the contrast jacked way up. Spawn 250 was also a TRIPLE-sized issue, so I'd imagine the size of the comic has pretty much maxed out the slab. None of these are untouched scans. The brightness and contrast has been adjusted, and that sometimes makes them look worse.

 

 

 

[Comfortably Numb]

CGC customer service reps have been awesome. They have been cordial, helpful, and attentive. They put me into touch directly with Matt and Harshen who took my feedback, and asked good questions. The communication between them and the reps on my issue resolution has been excellent.

 

Did I have issues? Yes. Did I still have a few issues still arise later? Yes. So I contacted CGC who has provided amazing and timely service response.

 

I want to see CGC continue to succeed and be a force in the market place, so I am willing to give a company that has done an amazing job for me for over ten plus years (all I had ever called for in the past was a few QC issues here and there) a few months as they make a major operational change.

[MusterMark]

Thanks newshane.

 

People, if ANYONE has a new slab with NO Newton Rings, please post the scans (both front and back covers). If there's any thread to do that in, it's THIS thread. Like Sharon and others, it'd be great for me too, to see that.

I await the positivity.

I await the breath of fresh air.

 

 

 

[wombat]

I have added this to my Return policy on my website.

 

After several months of CGC's new, redesigned holder and label for comic books and magazines debuting on the market, it has come to highgradecomics.com's attention that problems with the books inside the new holder (new holders started 4/4/16) are starting to develop including waves and other problems with its encapsulation which may lead to damage of the comic book. These problems generally become visible within 60 days or so of encapsulation.

 

It is our company policy to stand behind any book, whether professionally graded by a third party or not, such that if damage occurs to the book while inside the holder, highgradecomics.com will assist the customer in the following manner:

 

1). If you'd like to keep the book, but are uncomfortable with the book being in the holder, highgradecomics.com will assist in removing the book from the holder and placing it in a mylar. The label would be provided with the book.

 

2). If you would like to keep the book, but would like the book placed in a more current CGC holder, highgradecomics.com will assist in facilitating the book being reholdered. Per CGC, "the issues and concerns created with the earlier versions of the new holder have been resolved".

 

3). If you would like to keep the book, but feel it needs to be re-pressed and re-holdered, highgradecomics.com will also assist in facilitating that as well.

 

4). If you are uncomfortable with the above options the book may be returned for a full company credit. Evidence should be clearly visible that a problem has developed to the book inside the holder.

 

It is important that our customers trust and feel comfortable knowing that no customer is just "stuck" with a book that develops issues as a result of some damage that later develops from the CGC holder, unseen by the customer at the time.

 

If any customer has any further questions about this policy, please let me know and I will be happy to address them.

 

This is how you do business. Wasn't there someone who posted that if books become wavy after purchase it isn't their problem and the buyer is stuck?

[EC ed]

Thanks newshane.

 

People, if ANYONE has a new slab with NO Newton Rings, please post the scans (both front and back covers). If there's any thread to do that in, it's THIS thread. Like Sharon and others, it'd be great for me too, to see that.

I await the positivity.

I await the breath of fresh air.

 

Right...given CGC's claim that "the vast majority of feedback...has been positive" ( as Sha pointed out in the initial premise of this thread), it shouldn't be so hard to find one, single, pristine, trouble-free new slab in existence. Who has one?

[CKB]

It's very positive that the new slabs don't cause the tines of the staple to actually protrude through the front or back cover.

 

[Sqeggs]

This is not a positive aspect of the new slabs (what we are SUPPOSED to be discussing) but I'm including it here due to specific request via PM.

 

How about if we discuss whatever we want to discuss?

[Sqeggs]

CGC customer service reps have been awesome. They have been cordial, helpful, and attentive. They put me into touch directly with Matt and Harshen who took my feedback, and asked good questions. The communication between them and the reps on my issue resolution has been excellent.

 

Did I have issues? Yes. Did I still have a few issues still arise later? Yes. So I contacted CGC who has provided amazing and timely service response.

 

I want to see CGC continue to succeed and be a force in the market place, so I am willing to give a company that has done an amazing job for me for over ten plus years (all I had ever called for in the past was a few QC issues here and there) a few months as they make a major operational change.

 

So what did you ask them and what did they say in response?

[DR.X]

I have added this to my Return policy on my website.

 

After several months of CGC's new, redesigned holder and label for comic books and magazines debuting on the market, it has come to highgradecomics.com's attention that problems with the books inside the new holder (new holders started 4/4/16) are starting to develop including waves and other problems with its encapsulation which may lead to damage of the comic book. These problems generally become visible within 60 days or so of encapsulation.

 

It is our company policy to stand behind any book, whether professionally graded by a third party or not, such that if damage occurs to the book while inside the holder, highgradecomics.com will assist the customer in the following manner:

 

1). If you'd like to keep the book, but are uncomfortable with the book being in the holder, highgradecomics.com will assist in removing the book from the holder and placing it in a mylar. The label would be provided with the book.

 

2). If you would like to keep the book, but would like the book placed in a more current CGC holder, highgradecomics.com will assist in facilitating the book being reholdered. Per CGC, "the issues and concerns created with the earlier versions of the new holder have been resolved".

 

3). If you would like to keep the book, but feel it needs to be re-pressed and re-holdered, highgradecomics.com will also assist in facilitating that as well.

 

4). If you are uncomfortable with the above options the book may be returned for a full company credit. Evidence should be clearly visible that a problem has developed to the book inside the holder.

 

It is important that our customers trust and feel comfortable knowing that no customer is just "stuck" with a book that develops issues as a result of some damage that later develops from the CGC holder, unseen by the customer at the time.

 

If any customer has any further questions about this policy, please let me know and I will be happy to address them.

 

This is how you do business. Wasn't there someone who posted that if books become wavy after purchase it isn't their problem and the buyer is stuck?

 

Bob always does things the right way, period. But I was really looking for policy #5.

[blazingbob]

I am not sure of a customer who has been stuck with a book.

 

Unfortunately CGC has put me in a position as a seller of their product to potentially lose a customer if I don't do something. Which is not what third party grading is supposed to do.

[jsilverjanet]

I have added this to my Return policy on my website.

 

After several months of CGC's new, redesigned holder and label for comic books and magazines debuting on the market, it has come to highgradecomics.com's attention that problems with the books inside the new holder (new holders started 4/4/16) are starting to develop including waves and other problems with its encapsulation which may lead to damage of the comic book. These problems generally become visible within 60 days or so of encapsulation.

 

It is our company policy to stand behind any book, whether professionally graded by a third party or not, such that if damage occurs to the book while inside the holder, highgradecomics.com will assist the customer in the following manner:

 

1). If you'd like to keep the book, but are uncomfortable with the book being in the holder, highgradecomics.com will assist in removing the book from the holder and placing it in a mylar. The label would be provided with the book.

 

2). If you would like to keep the book, but would like the book placed in a more current CGC holder, highgradecomics.com will assist in facilitating the book being reholdered. Per CGC, "the issues and concerns created with the earlier versions of the new holder have been resolved".

 

3). If you would like to keep the book, but feel it needs to be re-pressed and re-holdered, highgradecomics.com will also assist in facilitating that as well.

 

4). If you are uncomfortable with the above options the book may be returned for a full company credit. Evidence should be clearly visible that a problem has developed to the book inside the holder.

 

It is important that our customers trust and feel comfortable knowing that no customer is just "stuck" with a book that develops issues as a result of some damage that later develops from the CGC holder, unseen by the customer at the time.

 

If any customer has any further questions about this policy, please let me know and I will be happy to address them.

 

This is how you do business. Wasn't there someone who posted that if books become wavy after purchase it isn't their problem and the buyer is stuck?

 

I doubt anyone with any sense would say that but you never know

[Kevin76]

I am not sure of a customer who has been stuck with a book.

 

Unfortunately CGC has put me in a position as a seller of their product to potentially lose a customer if I don't do something. Which is not what third party grading is supposed to do.

 

Have you spoken to them about this while at Heroes Con? What have they said? That it's been fixed?

[blazingbob]

I am not at Heroes Con and unless Matt/Harshen or higher ups are there who would I be talking to?

 

If I felt that it was fixed why would I have to put up a new return policy?

 

I think that pretty much says it all.