Where in the world was the Quality Control at CGC??? 44 44

[William-James88]

Anyone else think this is a QC error with CGC inverting the inner and outer cover notation on the label? Not only would it explain why the grade doesn't represent what we see on the cover but it would make way more sense for the inner cover to have the better grade.

[THE_BEYONDER]

On 1/12/2022 at 7:53 PM, William-James88 said:

Anyone else think this is a QC error with CGC inverting the inner and outer cover notation on the label? Not only would it explain why the grade doesn't represent what we see on the cover but it would make way more sense for the inner cover to have the better grade.

Both grades are wrong 

 

[HuddyBee]

Just got this book back from CGC. I was hoping for a 9.8 to sell for some quick $, I sadly got a 9.6. But regardless the book as is now is certainly not a 9.6 or anywhere close. I don't know how they managed to do this but the book itself got pulled upward from the cover about a millimeter or 2. Again, the book is certainly not a 9.6, and I can't imagine how lose the cover is from the staples now.

I will be contacting CGC shortly. Even after a lot of their QC issues, I've still been getting minor books graded by CGC to sell, but stuff like this is the exact reason why I've never sent any high dollar or personal books. Thank goodness this book doesn't amount to much, because it is ruined.

[jcjames]

On 1/13/2022 at 1:48 PM, HuddyBee said:

Just got this book back from CGC. I was hoping for a 9.8 to sell for some quick $, I sadly got a 9.6. But regardless the book as is now is certainly not a 9.6 or anywhere close. I don't know how they managed to do this but the book itself got pulled upward from the cover about a millimeter or 2. Again, the book is certainly not a 9.6, and I can't imagine how lose the cover is from the staples now.

I will be contacting CGC shortly. Even after a lot of their QC issues, I've still been getting minor books graded by CGC to sell, but stuff like this is the exact reason why I've never sent any high dollar or personal books. Thank goodness this book doesn't amount to much, because it is ruined.

Undoubtedly SCS. 

[BlowUpTheMoon]

[The Lions Den]

On 1/9/2022 at 1:37 PM, Iceman399 said:

That's unacceptable...

[The Lions Den]

On 1/10/2022 at 11:10 AM, BigLeagueCHEW said:

Apparently sellers are adding this to listings on eBay 

Sad but true...

[The Lions Den]

On 1/10/2022 at 6:22 PM, WernerVonDoom said:

Well, it looks like receiving got it correct - the pic is from my tracking page. If I remember correctly, all the books had at least 1 book in the census, but some were very tough to locate.  I guess the odds are in my favor, unless things can change in the middle of the process.

Things can change during the grading and encapsulation process, but if the books start out correctly there's a much better chance of them ending up correctly...  

[The Lions Den]

On 1/14/2022 at 8:18 AM, BlowUpTheMoon said:

Pretty obvious...should have been caught in QC...

[Ride the Tiger]

On 1/14/2022 at 7:18 AM, BlowUpTheMoon said:

This yours?

[wombat]

When QC fails to do the bare minimum it is basically CGC saying screw you guys, we don't care. 

[Randall Dowling]

Anyone that works in system design would tell you that this is a management problem.  It's management's job to modify and/or create systems to address these issues and they're clearly not able or willing to do so.  It may sound harsh but it's true.  Everyday they don't publicly address this and successfully solve the problem, they're damaging the brand.  

[BlowUpTheMoon]

On 1/14/2022 at 11:15 AM, Ride the Tiger said:

On 1/14/2022 at 8:18 AM, BlowUpTheMoon said:

Expand  

This yours?

 

[THE_BEYONDER]

On 1/14/2022 at 11:42 AM, Randall Dowling said:

Anyone that works in system design would tell you that this is a management problem.  It's management's job to modify and/or create systems to address these issues and they're clearly not able or willing to do so.  It may sound harsh but it's true.  Everyday they don't publicly address this and successfully solve the problem, they're damaging the brand.  

How many here are already hesitant to submit books due to fear of CGC damaging their books?  CGC needs to make sure that fear doesn’t spread like wild fire into the mainstream.

[Gaard]

On 1/14/2022 at 12:19 PM, THE_BEYONDER said:

How many here are already hesitant to submit books due to fear of CGC damaging their books?  CGC needs to make sure that fear doesn’t spread like wild fire into the mainstream.

*raises hand*

[Happy Noodle Boy]

On 1/14/2022 at 11:15 AM, Ride the Tiger said:

This yours?

I posted it in Comics General, it was an ebay auction I was interested in. Seller pulled the listing after I pointed out the error.

[The Lions Den]

On 1/14/2022 at 11:42 AM, Randall Dowling said:

Anyone that works in system design would tell you that this is a management problem.  It's management's job to modify and/or create systems to address these issues and they're clearly not able or willing to do so.  It may sound harsh but it's true.  Everyday they don't publicly address this and successfully solve the problem, they're damaging the brand.  

To be honest, label mistakes at CGC have been happening as long as I can remember. The difference I see these days is that since the volume of submissions has dramatically increased the amount of mistakes seems to have increased as well.

I'm sure the QC folks have been talked to about this, but if they don't catch it the book is almost certainly going out the door that way...  

[The Lions Den]

On 1/12/2022 at 7:53 PM, William-James88 said:

Anyone else think this is a QC error with CGC inverting the inner and outer cover notation on the label? Not only would it explain why the grade doesn't represent what we see on the cover but it would make way more sense for the inner cover to have the better grade.

If that's what happened, that's a tougher one for QC to catch because you're asking them to question the grade and the label note. But you're right about the inner cover usually being nicer than the outer cover and it does fall on the QC folks to compare the book to the grade on the label... 

[William-James88]

On 1/14/2022 at 2:17 PM, The Lions Den said:

If that's what happened, that's a tougher one for QC to catch because you're asking them to question the grade and the label note. But you're right about the inner cover usually being nicer than the outer cover and it does fall on the QC folks to compare the book to the grade on the label... 

I'm just saying they could have double checked with the grading team simply on the notion that it's very rare for the inner cover is worse (they don't need to know what grades look like). I get that it requires more effort than other QC errors, but I would assume that CGC would have paid more attention to get everything right for the Promise Collection. 

Double Covers are rare enough, it wouldn't add much time to the overal process to add that special extra step for double covers.

Also, just making sure, when it comes to double covers, the highest grade between the two is the one found on the label, regardless of which cover has that grade, correct?

Edited January 14, 2022 by William-James88

[The Lions Den]

On 1/14/2022 at 2:30 PM, William-James88 said:

I'm just saying they could have double checked with the grading team simply on the notion that it's very rare for the inner cover is worse (they don't need to know what grades look like). I get that it requires more effort than other QC errors, but I would assume that CGC would have paid more attention to get everything right for the Promise Collection. 

Double Covers are rare enough, it wouldn't add much time to the overal process to add that special extra step for double covers.

Also, just making sure, when it comes to double covers, the highest grade between the two is the one found on the label, regardless of which cover has that grade, correct?

I'm certainly not disagreeing with you---they should always check with the grading room if there's any doubt. All I was saying is that this is a tougher thing to catch than some of the other books I've seen (the upside down ASM #6 comes to mind...)   

And yes, as long as there isn't some problem with the interior (such as poor page quality) the grade on the label should show the highest grade of any of the covers, regardless of which cover it is...