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Where in the world was the Quality Control at CGC???
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Started by Wally's Comics,

6,124 posts in this topic

eastbayrudy

eastbayrudy

Posted
Posted
On 1/3/2022 at 6:13 PM, SeanYork said:

I have the same issue with a non-signature Last Ronin.  I am terrified to send it back in because it is currently a 9.9 and I have no faith it will come back that way.

Ya I would be a little reluctant too based on all the stories I've herd lol

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Qalyar

Qalyar

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Posted

Welp, I finally had a stack of books move to shipped today, but I can already tell that at least one of them is going to be turning around immediately on a mechanical error ticket, because it made it through the process with entirely the wrong title.

Thanks, guys. I try really hard to defend this company and argue that a lot of the apparent problems are the consequence of selection bias and the law of large numbers, but... makes it really hard to do that when your entry staff ignores the title I submitted it under, substitute an incorrect one (because the real title wasn't in the database yet), and then the graders and "QA" fail to actually look at the cover to see that they don't match...

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wombat

wombat

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Posted
On 1/7/2022 at 6:05 PM, Qalyar said:

Thanks, guys. I try really hard to defend this company and argue that a lot of the apparent problems are the consequence of selection bias and the law of large numbers, but... makes it really hard to do that when your entry staff ignores the title I submitted it under, substitute an incorrect one (because the real title wasn't in the database yet), and then the graders and "QA" fail to actually look at the cover to see that they don't match...

So what you are saying is when other people had issues you explained them away, but when it happened to you..............................

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Qalyar

Qalyar

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Posted
On 1/7/2022 at 5:29 PM, wombat said:

So what you are saying is when other people had issues you explained them away, but when it happened to you..............................

This is far from my first rodeo, or even the first time I'll have to ME a book. It's not so much that one individual slab has an error; errors do happen. It's the volume of issues, even for gloriously obvious failures.

This one is, in particular, tough to excuse because it's not even like they swapped labels on two books they actually had, or fat-fingered the wrong issue number. I actually have a pretty good idea how this particular grading and QA failure happened but that requires failures by multiple people in the process.

After they've said they're working on the problems. After they said they're raising prices.

Encapsulation is a useful service for this industry, and CGC has, for decades, been the industry leader. I simply can't understand why, over and over, they seem to be in a rush to squander it all.

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wombat

wombat

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Posted
On 1/8/2022 at 7:08 PM, Gaard said:

Just curious, and maybe @CGC Mike is allowed to answer...

Is the reason all these quality issues aren't being corrected/prevented because it would cost CGC too much to do so?

I'm not a betting man, but I would bet everything I own that there is zero chance you would ever get that kind of answer even if it was 100% true. 

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CGC Mike

CGC Mike

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  • Administrator
Posted
On 1/8/2022 at 7:08 PM, Gaard said:

Just curious, and maybe @CGC Mike is allowed to answer...

Is the reason all these quality issues aren't being corrected/prevented because it would cost CGC too much to do so?

Here is what I posted on December 9th

Hello comic book collectors, 

We at CGC want to let you know that we have seen your comments, and the concerns that you have shared on this thread have been taken to the highest level of our company. CGC takes quality control very seriously and we have been taking steps to identify and correct the root causes of the issues you’ve identified here. We have also recently added an additional 25,000 square feet of workspace, which has enabled us to hire more people, including QC specialists and operations managers, as well as improve our processes. CGC is fully focused on maintaining – and enhancing – the quality of the services that we provide. 

Thank you for bringing these issues to our attention. We will attempt to contact those who have posted about a quality control issue so that we can fix it. If anyone ever experiences an issue with quality control or anything else, please do not hesitate to reach out to our dedicated customer service team at 877-662-6642 or service@cgccomics.com.

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grendelbo

grendelbo

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Posted
On 1/8/2022 at 6:19 PM, Gary Strange said:

Just cracked open a Bronze Age slab and no micro chamber paper. Did they stop using it or some get lazy??

It's been a while since I've seen one in a cracked slab.

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Jemin

Jemin

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Posted
On 1/3/2022 at 8:31 PM, Jemin said:

I mistakenly labeled a 2000 Sentry #1 as the 2005 series when I submitted and it was labeled as the 2005 series. Does CGC not verify and will they fix it for me?

Ugh. In my haste to get the book sent back to CGC I forgot to write ME on the box.  doh!

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DR.X

DR.X

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On 1/8/2022 at 7:19 PM, Gary Strange said:

Just cracked open a Bronze Age slab and no micro chamber paper. Did they stop using it or some get lazy??

You have to submit them under the " With or without " micro chamber tier 3. That's an extra $3.00 a sheet.

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