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Where in the world was the Quality Control at CGC???
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Started by Wally's Comics,

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Domo Arigato

Domo Arigato

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On 4/28/2023 at 11:12 PM, Robert_L said:

So I was able so snag this book back in December. It obviously has the wrong label on it. Certification shows it, at the time, to be a 9.8, and with CGC willing to repair their label mistakes, I sent it in to be fixed.

What came back did not have the X-Men label as it did previously, and the grade dropped to a 9.6!!! That would be the first time they ever re-graded a book for a mucked up label. I know, as I have been using the ME option consistently for the last 2 years. And I have received back 9.8s in a lower grade than when I sent them in (ie manhandled), but they were never graded as such. When I called CGC about this, they said they would hunt it down and find out what happened, and for me to send it back. 3 months later, it came back with the X-Men label, and still a 9.6. No explanation as to why the grade dropped. It's like they forgot or hoped I'd forget, and just got it relabeled and sent back with no fix.

Checking the cert number shows it was graded Jan 4th, 2023. I sent the book in on Jan 10th, so their date is wrong. I can track GPA sales of this 9.8 back to August of last year. So it has been a 9.8 before until this muck up

IMG_0725.jpeg

The fact you stated you've "been using the ME option consistently for the last 2 years" is a sad commentary on the state of affairs at CGC.

And let me see if I can follow the trail on what all this book has been though.  Please correct me if I have any of this wrong.

  1. CGC originally gave the book a 9.8 with the correct X-Men custom label, but the incorrect book information.
  2. You submitted the book as an ME.....it came back with a lower 9.6 grade and without the X-Men custom label, but with the correct book information.
  3. The book was then resubmitted a second time as an ME......and came back with the X-Men custom label, but still had the lower 9.6 grade
  4. It was then resubmitted a third time as an ME......and finally has the correct 9.8 grade on it, but now the X-Men custom label is missing again.
  5. You've decided to just live with their mistake, since they can't seem to get it right and you don't want to submit it for it's fourth ME.

WTF? 

I mean, seriously.....what the actual f***? :facepalm:

 

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wombat

wombat

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On 6/20/2023 at 9:23 PM, Domo Arigato said:

The fact you stated you've "been using the ME option consistently for the last 2 years" is a sad commentary on the state of affairs at CGC.

And let me see if I can follow the trail on what all this book has been though.  Please correct me if I have any of this wrong.

  1. CGC originally gave the book a 9.8 with the correct X-Men custom label, but the incorrect book information.
  2. You submitted the book as an ME.....it came back with a lower 9.6 grade and without the X-Men custom label, but with the correct book information.
  3. The book was then resubmitted a second time as an ME......and came back with the X-Men custom label, but still had the lower 9.6 grade
  4. It was then resubmitted a third time as an ME......and finally has the correct 9.8 grade on it, but now the X-Men custom label is missing again.
  5. You've decided to just live with their mistake, since they can't seem to get it right and you don't want to submit it for it's fourth ME.

WTF? 

I mean, seriously.....what the actual f***? :facepalm:

 

And he considers this a happy ending. 

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Tnexus

Tnexus

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On 6/20/2023 at 6:23 PM, Domo Arigato said:

The fact you stated you've "been using the ME option consistently for the last 2 years" is a sad commentary on the state of affairs at CGC.

And let me see if I can follow the trail on what all this book has been though.  Please correct me if I have any of this wrong.

  1. CGC originally gave the book a 9.8 with the correct X-Men custom label, but the incorrect book information.
  2. You submitted the book as an ME.....it came back with a lower 9.6 grade and without the X-Men custom label, but with the correct book information.
  3. The book was then resubmitted a second time as an ME......and came back with the X-Men custom label, but still had the lower 9.6 grade
  4. It was then resubmitted a third time as an ME......and finally has the correct 9.8 grade on it, but now the X-Men custom label is missing again.
  5. You've decided to just live with their mistake, since they can't seem to get it right and you don't want to submit it for it's fourth ME.

WTF? 

I mean, seriously.....what the actual f***? :facepalm:

 

I've learned to just write in Sharpie directly on the returned ME slab what the problem is so it's very obvious.

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Gaard

Gaard

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On 6/20/2023 at 8:21 PM, Robert_L said:

Follow up:

First, Thank you @CGC Mike for your help. The book returned with a 9.8 grade. It doesn't have the fancy X-Men label that I originally requested, but I am going to leave it as it lays. No explanations as to what, when, or why it happened. It's like a little gremlin came long and kicked it out the door with a 9.8 label. A happy ending

 

thumb_down_emoji_classic_round_sticker-r84a94653402043adb79177ea5131e820_0ugmp_8byvr_307.jpg

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Sigur Ros

Sigur Ros

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On 6/20/2023 at 9:52 PM, Tnexus said:

I've learned to just write in Sharpie directly on the returned ME slab what the problem is so it's very obvious.

This is what I do also.

This was my most recent, with the inner-well crud.

20230109_173154.thumb.jpg.6bbf2b602f3ad34b2e526b80df878616.jpg20230109_173200.thumb.jpg.21a3b616442170c9fe1c4af37f7c2256.jpg20230109_173139.thumb.jpg.e9d80f3697891c3fef04c14a0f9d271a.jpg20230109_173145.thumb.jpg.b7df82bebbdc345bd05fdce4ea55a482.jpg

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Robert_L

Robert_L

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On 6/20/2023 at 9:23 PM, Domo Arigato said:

The fact you stated you've "been using the ME option consistently for the last 2 years" is a sad commentary on the state of affairs at CGC.

And let me see if I can follow the trail on what all this book has been though.  Please correct me if I have any of this wrong.

  1. CGC originally gave the book a 9.8 with the correct X-Men custom label, but the incorrect book information.
  2. You submitted the book as an ME.....it came back with a lower 9.6 grade and without the X-Men custom label, but with the correct book information.
  3. The book was then resubmitted a second time as an ME......and came back with the X-Men custom label, but still had the lower 9.6 grade
  4. It was then resubmitted a third time as an ME......and finally has the correct 9.8 grade on it, but now the X-Men custom label is missing again.
  5. You've decided to just live with their mistake, since they can't seem to get it right and you don't want to submit it for it's fourth ME.

WTF? 

I mean, seriously.....what the actual f***? :facepalm:

 

You mostly have it correct. It originally had the incorrect listing, but a 9.8. So then I sent it back to get the proper listing and upgraded label. That's when it went to spoon, and Mike offered to help as the Customer Service team couldn't seem to help.

And yes I am happy about the final turnout, as I now have the 9.8 it was originally, just not the correct label.

I have had too many 9.8 books get ruined by a simple 'reholder'. It's like to get a book reslabbed, is a 50/50 chance of major damage. And this book came back 9.8.

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Stefan_W

Stefan_W

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Just to switch things up a bit in this thread, a 20 book submission came back to me today. There were no crack cases or newton rings, and only one scratch on the exterior of a case that I was able to buff out with a product in about a minute or so. 

I believe this is the first return without an ME in the last 8 or 9 submissions, which was awesome to see. I dont know what is happening behind the scenes but it seems like things may be improving. 

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CGC Mike

CGC Mike

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On 6/22/2023 at 12:36 PM, manetteska said:

I forget how the whole newsstand thing works now, but is that also supposed to be noted?

CGC will recognize newsstands and multipacks beginning September 26, 2022.

image.png

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CGC Mike

CGC Mike

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On 6/22/2023 at 1:40 PM, manetteska said:

Thanks, Mike.
So an old label swap situation, but a swap nonetheless.

The labels were swapped.  The newsstand book missed the label notation by 4 days.  

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