Where in the world was the Quality Control at CGC??? 44 44

[eastbayrudy]

On 1/6/2023 at 11:18 AM, CGC Mike said:

The crooked label and the one with the misspelled artist name can be sent in at our expense.  Just fill out an submission form by selecting mechanical error.  after doing so, a prepaid shipping label will be sent to you through the website.  (not by e-mail)  Be sure to write the reason for sending back on the packing slip.  Also write approved by CGC Mike.  Write ME in multiple spots on the outside of the box.  We will fix these and send them back to you at our expense.

So the one with the crooked label also had cracks on 3 of the 4 sides of the slab. It was a book that came back a couple months ago from the Kevin Eastman Ronin signing. I reached out to your customer support about 2 weeks ago ( I was made aware that it could be fixed by another user here) but I was told I was out of luck since I did not contact within 14 days. Is this correct? 

[Sigur Ros]

On 1/6/2023 at 2:24 PM, eastbayrudy said:

So the one with the crooked label also had cracks on 3 of the 4 sides of the slab. It was a book that came back a couple months ago from the Kevin Eastman Ronin signing. I reached out to your customer support about 2 weeks ago ( I was made aware that it could be fixed by another user here) but I was told I was out of luck since I did not contact within 14 days. Is this correct? 

To replace the label they have to crack open the slab.  You will get a new slab by default.

[eastbayrudy]

On 1/6/2023 at 12:19 PM, Sigur Ros said:

To replace the label they have to crack open the slab.  You will get a new slab by default.

Thanks for the help guys! I will get it out ASAP! 

[CGC Mike]

On 1/6/2023 at 2:24 PM, eastbayrudy said:

So the one with the crooked label also had cracks on 3 of the 4 sides of the slab. It was a book that came back a couple months ago from the Kevin Eastman Ronin signing. I reached out to your customer support about 2 weeks ago ( I was made aware that it could be fixed by another user here) but I was told I was out of luck since I did not contact within 14 days. Is this correct? 

We have recently revised the 2 week rule for certain things.  If you follow all of the instructions I posted above, there should be no problem.  I am going to approve the fixing of the crooked label.  they will have to crack open the slab to do that.  Just send in the 2 books.  (the other one has a misspelled artist name)

[Sigur Ros]

Received my MS5 back and noticed quite a mess inside the case.  So I took a closer look at my Batman and noticed more of the same. Not as bad, as I missed it the first time, but it's definitely there.

I sharpie'd many of the areas hoping they will see what I'm talking about.  The MS5 is pretty obvious though.

Not sure if inside the plastic shell, or on the outside of the inner sleeve.  Some places look like scuffing, other places look like residue... of who knows what.

Now to see what ME TATs are....

[SpineTic]

 I can't believe BTC excepted these from CGC. Go ahead and laugh i deserve it. 

Edited January 10, 2023 by ak47po

[I like pie]

On 1/9/2023 at 6:08 PM, ak47po said:

 The Top Grading Service for Pop Culture Collectibles!

I can't believe BTC excepted these from CGC. Go ahead and laugh i deserve it. 

There were a lot more that were worse. Sorry yours weren't the "better" ones. CGC will reholder at no charge, of course, for all of these.

Edited January 10, 2023 by I like pie

[Gaard]

looks disgusting

[SpineTic]

On 1/10/2023 at 4:39 AM, Gaard said:

looks disgusting

2023 is going to be another year of frustration.

[Monster's Lair Comics]

Received a 25 book sub back yesterday. One of the slabs had a broken corner, yet no broken pieces in the box, and no other books damaged. No damage to the outside of the box to explain interior damage. It appears that shipping broke a slab prior to putting it in the box, but then shipped it anyway. Why couldn't this just have been fixed in house instead of creating more problems for the customer?  I'm just frustrated. 

[SpineTic]

On 1/9/2023 at 7:23 PM, I like pie said:

There were a lot more that were worse. Sorry yours weren't the "better" ones. CGC will reholder at no charge, of course, for all of these.

Apparently this isn't the case?

 

[SpineTic]

https://www.cgccomics.com/news/article/11150/

CCG Extends Customer Service Hours

Posted on 1/10/2023

With the new year, the Certified Collectibles Group is extending its customer service hours to 8 a.m. to 8 p.m. EST, Monday through Friday.

Edited January 11, 2023 by ak47po

[ADAMANTIUM]

On 1/11/2023 at 8:37 AM, ak47po said:

https://www.cgccomics.com/news/article/11150/

CCG Extends Customer Service Hours

Posted on 1/10/2023

With the new year, the Certified Collectibles Group is extending its customer service hours to 8 a.m. to 8 p.m. EST, Monday through Friday.

I wonder if that means other departments will as well? Originally last year early, they were working weekends a bit. Last I asked about that, they didn't know what I was speaking about, so if the announcement they were happened... They never followed up with stopping it

 

[Sigur Ros]

On 1/11/2023 at 9:37 AM, ak47po said:

https://www.cgccomics.com/news/article/11150/

CCG Extends Customer Service Hours

Posted on 1/10/2023

With the new year, the Certified Collectibles Group is extending its customer service hours to 8 a.m. to 8 p.m. EST, Monday through Friday.

Well, they are getting a lot of email and phone calls about MEs.

[StillOnly25Cents]

 

[SpineTic]

On 1/9/2023 at 6:35 PM, Sigur Ros said:

Received my MS5 back and noticed quite a mess inside the case.  So I took a closer look at my Batman and noticed more of the same. Not as bad, as I missed it the first time, but it's definitely there.

I sharpie'd many of the areas hoping they will see what I'm talking about.  The MS5 is pretty obvious though.

Not sure if inside the plastic shell, or on the outside of the inner sleeve.  Some places look like scuffing, other places look like residue... of who knows what.

Now to see what ME TATs are....

Update.

 

[Gary Strange]

I thought everything was good with my Creepshow 1 9.8 just got back today from CGC until I inspected the back where there’s a 1/4 rip and color flaking that must have happened during encapsulation. @CGC Mike anything that can be done?

Edited January 16, 2023 by Gary Strange

[Sigur Ros]

On 1/16/2023 at 4:53 PM, Gary Strange said:

I thought everything was good with my Creepshow 1 9.8 just got back today from CGC until I inspected the back where there’s a 1/4 rip and color flaking that must have happened during encapsulation. @CGC Mike anything that can be done?

Holy cow

[CGC Mike]

On 1/16/2023 at 4:53 PM, Gary Strange said:

I thought everything was good with my Creepshow 1 9.8 just got back today from CGC until I inspected the back where there’s a 1/4 rip and color flaking that must have happened during encapsulation. @CGC Mike anything that can be done?

Yes.  Complete a submission form by selecting the mechanical error option.  Be specific as to what has happened.  A prepaid shipping label will automatically be sent to you through the website (not by e-mail)   On the packing slip write the problem, and write ATTN:  Matt Nelson.  Be sure to write ME in multiple spots on the outside of the box.  Please PM me a tracking number when you have one.  Also, copy and paste the text you wrote here and the images of the book in the PM.

[Gary Strange]

On 1/16/2023 at 7:32 PM, CGC Mike said:

Yes.  Complete a submission form by selecting the mechanical error option.  Be specific as to what has happened.  A prepaid shipping label will automatically be sent to you through the website (not by e-mail)   On the packing slip write the problem, and write ATTN:  Matt Nelson.  Be sure to write ME in multiple spots on the outside of the box.  Please PM me a tracking number when you have one.  Also, copy and paste the text you wrote here and the images of the book in the PM.

Ok thanks will do