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Where in the world was the Quality Control at CGC???
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Started by Wally's Comics,

6,124 posts in this topic

wombat

wombat

Posted
Posted
On 12/7/2021 at 10:39 PM, onlyweaknesskryptonite said:

+1,000,000,000,000,000,000,000,000,000

 

 

I would also add that since upper "management" doesn't want to address this,  or do anything about it , Blackstone should try to force their hand and send some of the upper level packing as well.

Especially since it seems , by their lack of communication about all of this , that they do not mind trashing the long standing reputation and customer base. 

They don't care. 

 

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wombat

wombat

Posted
Posted
On 12/8/2021 at 11:17 AM, onlyweaknesskryptonite said:

I definitely agree.  All the more reason they should lose their jobs. Time to bring in some who do. 

Its the people that make people lose their jobs that don't care. 

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onlyweaknesskryptonite

onlyweaknesskryptonite

Posted
Posted
On 12/8/2021 at 10:20 AM, wombat said:

Its the people that make people lose their jobs that don't care. 

When I said "upper management " those are the ones I am referring to that need their walking papers.

Time for a full restructuring.

  Those in charge have been fully displaying their lack of concern for the exponential growth of issues. They didn't do anything to create this huge increase in business ( so they can not take credit for the increase) .  They have continued to ignore the customers who are getting more and more fed up with  this carp.  They claim to be working on it by hiring and expanding, but truth is they had to expand due to  increase in business.  They obviously have not taken the time to properly train the new hires which is apparent by the inconsistent grading and MAJOR QC ISSUES.  Plus whoever is in charge of their PR should definitely be fired. The continued lack of communication about the massive wave of customers pictures of these issues not being addressed is absolutely unacceptable..

Really they need to clean house.  

It would probably be much easier to list the handful of employees who should keep their jobs. ( Brittany you are AMAZING!) 

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THE_BEYONDER

THE_BEYONDER

Posted
Posted
On 12/8/2021 at 11:37 AM, onlyweaknesskryptonite said:

When I said "upper management " those are the ones I am referring to that need their walking papers.

Time for a full restructuring.

  Those in charge have been fully displaying their lack of concern for the exponential growth of issues. They didn't do anything to create this huge increase in business ( so they can not take credit for the increase) .  They have continued to ignore the customers who are getting more and more fed up with  this carp.  They claim to be working on it by hiring and expanding, but truth is they had to expand due to  increase in business.  They obviously have not taken the time to properly train the new hires which is apparent by the inconsistent grading and MAJOR QC ISSUES.  Plus whoever is in charge of their PR should definitely be fired. The continued lack of communication about the massive wave of customers pictures of these issues not being addressed is absolutely unacceptable..

Really they need to clean house.  

It would probably be much easier to list the handful of employees who should keep their jobs. ( Brittany you are AMAZING!) 

And please.....

Sack the muppets running this website.   I’m a techtard, but how hard can it be to fix the current login issues?

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Catwomancomics

Catwomancomics

Posted
Posted
On 10/31/2021 at 5:20 PM, Catwomancomics said:

A sad stack of cracked cases.143276AB-B877-4393-8488-41437ED30CE7.thumb.jpeg.b570c8972b6b47fb97a3eacf8d7fd970.jpegB5CDB725-E1F1-4EF0-9A18-E5540FA77521.thumb.jpeg.9d4bd357faa428d44e89008005bcea9a.jpeg

Received 25 books back from CGC today. These were sent back for reholder. I was optimistic that my books would be encapsulated without cracks in the cases.  Sadly, 8 cases have no cracks. 17 still have cracks. Here we go again.

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CGC Mike

CGC Mike

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  • Administrator
Posted

Hello comic book collectors, 


We at CGC want to let you know that we have seen your comments, and the concerns that you have shared on this thread have been taken to the highest level of our company. CGC takes quality control very seriously and we have been taking steps to identify and correct the root causes of the issues you’ve identified here. We have also recently added an additional 25,000 square feet of workspace, which has enabled us to hire more people, including QC specialists and operations managers, as well as improve our processes. CGC is fully focused on maintaining – and enhancing – the quality of the services that we provide. 


Thank you for bringing these issues to our attention. We will attempt to contact those who have posted about a quality control issue so that we can fix it. If anyone ever experiences an issue with quality control or anything else, please do not hesitate to reach out to our dedicated customer service team at 877-662-6642 or service@cgccomics.com.

 

 

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Qalyar

Qalyar

Posted
Posted
On 12/9/2021 at 11:53 AM, CGC Mike said:

Hello comic book collectors, 


We at CGC want to let you know that we have seen your comments, and the concerns that you have shared on this thread have been taken to the highest level of our company. CGC takes quality control very seriously and we have been taking steps to identify and correct the root causes of the issues you’ve identified here. We have also recently added an additional 25,000 square feet of workspace, which has enabled us to hire more people, including QC specialists and operations managers, as well as improve our processes. CGC is fully focused on maintaining – and enhancing – the quality of the services that we provide. 


Thank you for bringing these issues to our attention. We will attempt to contact those who have posted about a quality control issue so that we can fix it. If anyone ever experiences an issue with quality control or anything else, please do not hesitate to reach out to our dedicated customer service team at 877-662-6642 or service@cgccomics.com.

 

 

I'm glad to see an official response to this, finally.

I understand business realities well enough that I don't expect there will be much public discussion of changes put into place (although to the extent it's possible to do so, that would be nice), but hopefully we'll be able to judge the success of this effort based on future outcomes.

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Galen130

Galen130

Posted
Posted (edited)

I would LOVE to have a QC/QA job with CGC...it would seriously justify my military-oriented OCD.  But, I don't live in Florida and I don't want to.  No offense to Florida residents...just not my kind of place. (worship) :peace:

Thanks for the update, Mike.  I'm hoping CGC will fix my mechanical slabs that I returned for cracks in them. :cheers:

Edited by Galen130
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